Most frequently asked questions


Once you have placed an order, you will receive an order confirmation email with the order details and an order Id from clocult.

Once you have placed an order and received an order confirmation email from our end , you cannot add any more products to it. You will have to place fresh order for the other products.

In order to check your order status go to order tracking option on home page, enter your order ID and registered email ID and click on track .

Also you will be notified via email and SMS every time your order status changes.

Shipping , Returns & Refund

You can return products purchased from Clocult within the specified return/exchange period(check Shipping,Return and Refund policy for the same).

You can send us an email specifying the issue at support@clocult.com
Incase of defective product it is mandatory to attach an image/video of the product.

To make any modifications to your order or to cancel an order, send us an email at support@clocult.com with subject  ‘Revised Order‘ or ‘Cancel orderwithin 3hrs of placing your order( for more details check  our Shipping,Return and Refund policy).

For any assistance or query you can reach us at support@clocult.com and one of our team members will be in touch with you at the earliest.

Yes , for return products shipping charge is applicable, otherwise shipping is free. (for more details check our  Shipping,Return and Refund policy)

This may have happened, if the product you returned is used, damaged or original tags are missing.
In the event that the return request is declined, the user shall not be eligible for a refund, and clocult assumes no liability in this regard.

The COD option is currently unavailable due to covid-19 pandemic.


Still have questions?